View our most frequently
asked questions below.
Once you purchase seats for your team in one of our courses or events, you’ll receive a confirmation email with instructions within 1-4 minutes.
If you don’t see this email in your inbox or junk mail folder, email us for next steps and your welcome guide.
Enrolling your team is easy, as we usually just need the following information for each of your team members:
When you purchase courses for your team, we provide an onboarding guide with simple tools, tips, and insights to reinforce their learning and ensure these new skills are naturally incorporated in your company culture and processes. This guide contains everything you need to keep your team on track as well as a process for onboarding future hires.
We also host exclusive, student-only practice events throughout the year allowing your enrolled team members to reinforce best practices and build their confidence post-graduation.
If you have an idea for a new roleplay or addition to one of our courses or events, we’d love to hear it!
If one of our courses or events made a difference in your team or your journey, we’d love to share your story.
It means so much to us to hear how these methods can change people’s lives.
If you’d like to share your story or be part of one of our case studies, please contact us.
And thank you.
It means so much to our small business!
You can access your Hi-Q courses once you log into your account.
If you purchased the course for yourself, you’ll receive a welcome email with instructions within 1-2 minutes.
If you don’t find it within your inbox or junk mail, email us.
If your employer purchased the course on your behalf, your team will be enrolled after the onboarding process, which could take up to 5 business days. You’ll then receive instructions and login information.
If you purchased the course for yourself, you’ll receive a welcome email with instructions within 1-2 minutes.
If you don’t find it within your inbox or junk mail, email us.
If your employer purchased the course on your behalf, your team will be enrolled after the onboarding process, which could take up to 5 business days. You’ll then receive instructions and login information.
Download the free mobile app to watch courses and save your progress no matter where you are.
The mobile app is available on the App Store and on Google Play and is named after Kajabi, our LMS.
If you have an idea for a new roleplay or addition to one of our courses or events, we’d love to hear it!
If you loved one of our courses and it made a difference in your life, we’d love to share your story.
It means so much to us to hear how these methods can change people’s lives – it’s why we’re here and why we work so hard to always improve!
If you’d like to record a short video about your experience you can do that here, or feel free to give us a kind review on Google, Yelp, or Clutch!
And thank you. 🫶
It means so much to our small business!
If you have any feedback or notice an error in your course, simply email us.
After you complete your certification, you’ll receive an email within 1-3 business days with a special share link you can post on LinkedIn, Facebook or X (Twitter) to share the news!
If you can’t find it in your inbox (or junk mail folder), send us a message.
It’s easy! We’ve partnered with Badgr to provide digital badges for your LinkedIn profiles and other graphics you can use to share your accomplishment with your professional network.
Once you graduate from one of our courses you’ll receive an email from Badgr with your unique badge and directions. If you need additional information, here is a handy guide.
Once you have completed the course and passed with your certification, contact us for credit details.
Yes! After you complete the program, you can add the experience to your CV/Resume. You can identify it as a ‘Certification’ or ‘Achievement’ using the name of the course you completed.
Yes! If you know someone that may benefit from this course, email us for a unique referral discount code they can use to enroll in an upcoming course! (Up to 6 Participants)
Have more questions? Contact support.
