Transcript:

What do I say when the customer says,” Call me in six months?”

It’s not surprising to me that this question is still so popular.

If a customer says this to you, the best action is to back off and ask a question or two.

Maybe this: “Why would you want me to do that?”

Or better question might be, “What’s significant about the six month timeline?”

The problem is most salespeople see this as an objection or that they’re being blown off.

But you see, we don’t believe in objections.

We believe in diagnosis.

We believe the customer comes into contact with you with a set of needs, needs to fix a problem or a need to gain pleasure or status.

It’s your job to understand the customer’s rational and emotional reasons to take action.

So next time, if there’s no urgency, accept it and then ask them what they’re going to do about their problems that they’ve shared with you.

If they explain is not particularly painful to them, then accept it and move on and look for motivated buyers who might need your help.