Transcript:

How can you tell if you’re a customer people pleaser?

Okay, this is a huge issue we see in sales professionals time and time again, and usually they don’t even realize it.

You’re a people pleaser if you take on action items and deliverables without knowing why.

Does that sound familiar?

Most people don’t even realize they do this.

Sure, we’re all eager to help and make a difference. We’re all good humans, right?

But many people are people pleasers, and take on actions prematurely to be valuable to the customer and feel valuable inside.

The lesson here is patience and defining the customer’s problems thoroughly.

Know the roadmap for your journey with them and understand when you’re getting there, what everyone is going to do and how you know if the trip is a success for everyone involved.

Otherwise, you’re just making new friends and trying to look good.

Or next time the prospect asks you to take on a task early, slow down, make sure that you define the problem, the solution, and a clear measurement for success.

That’s the only way that you can know whether you’re on track or not on track.