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Tip: What Should I Say When the Customer Says They Aren’t Interested?  

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Transcript:

What should I say when the customer says they aren’t interested?

Well, if you generally think they’re not interested, then it’s your job to find out their real needs instead of pitching them something that might interest them.

Contrary to popular belief, no interest is a great place to start.

In fact, you should never assume that they are interested.

Elite professionals never do this.

They never assume they have problems.

And if they do have problems, they never assume that they’re ready to deal with them.

And finally, never assume you can help.

Instead, just ask great questions like this:

“What would you like to do or maybe what are you interested in?”

See, it’s important to understand their business needs and their emotional needs.

Otherwise, it’s the blind leading the blind.

In fact, it’s good to say, “We’ve had a conversation or two. What were you hoping to get from me?”

You see, most salespeople make the critical mistake of assuming the customer needs them or their solution from the time they say hello.

That thinking is fundamentally flawed.

And if you go into a meeting with that mindset, you’re sure to get the “I’m not interested.”

I’m never interested in someone who doesn’t overtly care about my needs and ask great questions.

Are you?

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